Caroline Pond

This week, Caroline moves on to look at the value of the patient and question how much we should value their feedback.

In this week's edition, Caroline moves on to talk about first impressions and how important they are - even in general practice. She offers advice on body language, choice of words and general attitude. There are also some more scenarios for you and your team to think about and come up with some ideas on how you would handle them.

Caroline continues where she left off last week in looking at a number of scenarios that many of you should relate to in your practice. Each one is discussed in detail with many factors to consider before offering a solution.

In the final part of this series, Caroline rounds up the session and reflects on everything discussed in the previous weeks.

Caroline Pond is back for a five part series where you can learn more, or refresh your knowledge about current legislation and good practice relating to Controlled Drugs in Primary Care.

Caroline is back for the final Training Programme video of the year as she talks through dispensing appliances and special obtains.

Caroline Pond is back on the Training Programme with a thorough look through how the navigate the electronic Drug Tariff and use is most effectively.

As the Training Programme continues to grow, we are thrilled to welcome back Caroline Pond as she talks us through best practice when working with Monitored Dosage Systems.

As the Training Programme continues to grow, we are thrilled to welcome back Caroline Pond as she talks us through best practice when working with Monitored Dosage Systems.

As the Training Programme continues to grow, we are thrilled to welcome back Caroline Pond as she talks us through best practice when working with Monitored Dosage Systems.